If you are experiencing any of the following issues...

<aside> 📌 Can’t answer any question

</aside>

<aside> 📌 The screen hasn’t changed

</aside>

<aside> 📌 Answers are not visible

</aside>

<aside> 📌 Team number is not displayed

</aside>

<aside> 📌 Stuck in a loading screen

</aside>

<aside> 📌 The login is invalid

</aside>

<aside> 📌 Can’t see other people in the platform

</aside>

Try any of the following:

  1. Refresh the page → using F5 (Windows) or ⌘+R (Mac) ****on your keyboard or the reload button from the browser
  2. Disable your browser extensions → how to do it in: Google Chrome, Safari, Mozilla Firefox, Microsoft Edge
  3. Update your browser to the latest version →how to do it in: Google Chrome, Safari, Mozilla Firefox, Microsoft Edge
  4. Clear cache & cookies → how to do it in: Google Chrome, Safari, Mozilla Firefox, Microsoft Edge
  5. Try in incognito mode → how to do it in: [Google Chrome](https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop#:~:text=New Incognito Window.&text=You can also use a,Press ⌘ %2B Shift %2B n.), Safari, Mozilla Firefox, Microsoft Edge
  6. Try in another supported browser → Google Chrome, Safari, Mozilla Firefox, Microsoft Edge
  7. Check if your computer is compatible with technology used by Houston → Check here. Click ‘Test Websockets’. Javascript and Web Sockets should be working.
  8. Reconnect → using the same login link, the same name and e-mail as the first time

👉 If the problems persist, please contact us at **[email protected]** and we will assist you as soon as possible.

Browser compatibility

👉 For a smooth experience with Houston, we advise that you and your participants use any of the following web browsers:

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/683418be-50e7-4101-9fbd-d232e6eb2f5f/chrome.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/683418be-50e7-4101-9fbd-d232e6eb2f5f/chrome.png" width="40px" /> Google Chrome

</aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/4c7d065b-301a-4280-a46c-44799bb912d2/firefox.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/4c7d065b-301a-4280-a46c-44799bb912d2/firefox.png" width="40px" /> Mozilla Firefox

</aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/2fdfbd07-0284-4256-a2bf-678ff2a67ac7/safari.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/2fdfbd07-0284-4256-a2bf-678ff2a67ac7/safari.png" width="40px" /> Safari

</aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/371c7ae4-3b19-4883-b343-d3a94ef1befc/edge.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/371c7ae4-3b19-4883-b343-d3a94ef1befc/edge.png" width="40px" /> Microsoft Edge

</aside>

📌 NOTE: Internet Explorer and any Developer or BETA versions of the supported browsers are not compatible with Houston.

Technologies used by Houston