If you are experiencing any of the following issues...

<aside> ๐Ÿ“Œ Canโ€™t answer any question

</aside>

<aside> ๐Ÿ“Œ The screen hasnโ€™t changed

</aside>

<aside> ๐Ÿ“Œ Answers are not visible

</aside>

<aside> ๐Ÿ“Œ Team number is not displayed

</aside>

<aside> ๐Ÿ“Œ Stuck in a loading screen

</aside>

<aside> ๐Ÿ“Œ The login is invalid

</aside>

<aside> ๐Ÿ“Œ Canโ€™t see other people in the platform

</aside>

Try any of the following:

  1. Refresh the page โ†’ using F5 (Windows) or โŒ˜+R (Mac) ****on your keyboard or the reload button from the browser
  2. Disable your browser extensions โ†’ how to do it in: Google Chrome, Safari, Mozilla Firefox, Microsoft Edge
  3. Update your browser to the latest version โ†’how to do it in: Google Chrome, Safari, Mozilla Firefox, Microsoft Edge
  4. Clear cache & cookies โ†’ how to do it in: Google Chrome, Safari, Mozilla Firefox, Microsoft Edge
  5. Try in incognito mode โ†’ how to do it in: [Google Chrome](https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop#:~:text=New Incognito Window.&text=You can also use a,Press โŒ˜ %2B Shift %2B n.), Safari, Mozilla Firefox, Microsoft Edge
  6. Try in another supported browser โ†’ Google Chrome, Safari, Mozilla Firefox, Microsoft Edge
  7. Check if your computer is compatible with technology used by Houston โ†’ Check here. Click โ€˜Test Websocketsโ€™. Javascript and Web Sockets should be working.
  8. Reconnect โ†’ using the same login link, the same name and e-mail as the first time

๐Ÿ‘‰ย If the problems persist, please contact us at **[email protected]** and we will assist you as soon as possible.

Browser compatibility

๐Ÿ‘‰ย For a smooth experience with Houston, we advise that you and your participants use any of the following web browsers:

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/683418be-50e7-4101-9fbd-d232e6eb2f5f/chrome.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/683418be-50e7-4101-9fbd-d232e6eb2f5f/chrome.png" width="40px" /> Google Chrome

</aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/4c7d065b-301a-4280-a46c-44799bb912d2/firefox.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/4c7d065b-301a-4280-a46c-44799bb912d2/firefox.png" width="40px" /> Mozilla Firefox

</aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/2fdfbd07-0284-4256-a2bf-678ff2a67ac7/safari.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/2fdfbd07-0284-4256-a2bf-678ff2a67ac7/safari.png" width="40px" /> Safari

</aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/371c7ae4-3b19-4883-b343-d3a94ef1befc/edge.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/371c7ae4-3b19-4883-b343-d3a94ef1befc/edge.png" width="40px" /> Microsoft Edge

</aside>

๐Ÿ“Œย NOTE: Internet Explorer and any Developer or BETA versions of the supported browsers are not compatible with Houston.

Technologies used by Houston